Customer Care for Prepaid Visa® RushCard Members

Frequently Asked Questions

Select a topic below, enter a search term in the box to the left, or choose a category from the dropdown menu.

If you cannot find the information that you are looking for, please contact us. Our Member Services Representatives are available to help you -- 24 hours a day, 7 days a week.

Email Us: agent@rushcard.com
Call Us: 866-RUSHCARD (866-787-4227)

Keyword or Phrase Categories  
Search

Most Commonly Asked Questions

  1. How do I activate my RushCard?
  2. How can I add money to my RushCard?
  3. What is Direct Deposit?
  4. How do I set up Direct Deposit?
  5. Is there a limit to how much money I can have loaded through Direct Deposit?
  6. What is the fee to set up Direct Deposit?
  7. When will my Direct Deposit be available?
  8. Why am I getting my Direct Deposit earlier?
  9. Where can I use my RushCard?
  10. Is there a limit on the amount of money I can withdraw from an ATM?

Most Recently Added Questions

  1. Will my RushCard online account session time out if I stop browsing the site for some time?
  2. Why am I getting my Direct Deposit earlier?
  3. What happens when I complete a goal?
  4. How much does it cost to use RushGoals?
  5. How do I add money to my RushGoals?
  6. How do I withdraw money from my RushGoals?
  7. How do I earn the Goal Reward?
  8. Do my goals earn interest?
  9. Is the money in my RushGoals FDIC-insured?
  10. What is RushGoals?
Customer Service | Contact Us | 866-RUSHCARD
The Prepaid Visa RushCard is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used wherever Visa debit cards are accepted.

*Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time.
** Deposit limits may apply. Faster access to funds is based on comparison of traditional banking policies versus electronic direct deposit. Direct Deposit and Early deposit capability is subject to payer’s support of the feature and timing of payer's funding. Check with your payer to find out when the direct deposit of funds will start.